Payment arrears
Payment Arrears
Payment arrears arise when your tuition fees cannot be collected or have not been paid on time. This can happen in different situations:
- A direct debit payment fails (for the full amount or an instalment)
- You submitted a payment agreement, but the full amount was not paid before the start of the academic year
Need help?
If you have questions about your situation, please contact your course department. They can help you understand your arrears and next steps.
A failed payment (reversal) can have different causes:
Technical reversal
Your bank blocks or rejects the transaction before it is processed. For example:
- Incorrect account details
- The account does not exist or has expired
- A block on your account
You will not see a collection attempt on your bank statement.
Administrative reversal
The payment is reversed after a collection attempt, usually because:
- There was insufficient balance in your accoun
In this case, you will see the transaction and the reversal on your bank statement.
If payment arrears arise, you will enter a reminder and collection process.
It is important to resolve the arrears as soon as possible.
Possible consequences include:
- Receiving reminders and payment requests
- Your payment being allocated to the oldest outstanding amount
- Continued arrears if missed payments are not corrected
On the basis of the Legal Collection Costs Act, additional costs will be charged to you. These costs will be calculated according to the following table:
| On the proportion of the principal amount | Rate | Min. costs excl. VAT | Max. costs excl. VAT |
|---|---|---|---|
| up to € 2,500 | 15% | € 40 | € 375 |
| from € 2,501 up to € 5,000 | 10% | € 250 | |
| from € 5,001 up to € 10,000 | 5% | € 250 | |
| from € 10,001 up tp € 200,000 | 1% | € 1900 | |
| € 200,001 or more | 0,5% | € 4000 | |
| Total max. costs | € 6775 |
You can transfer the outstanding amount yourself to Fontys:
Bank details:
- Bank: ABN AMRO
- IBAN: NL17 ABNA 0552 3692 76
- BIC: ABNANL2A
- Account name: Stichting Fontys Hogeschool
Always include:
- Your student number
- Your name
Note: Payments are always used to settle the oldest outstanding instalment first.
- Make up any payment arrears as quickly as possible
- Keep sufficient balance in your account for future collections
- Contact your course department if you have questions or need support
There may be a delay between your payment and our records. Payments are processed within up to 3 working days. If you paid shortly before the date on the letter, you can assume your payment and the reminder have crossed.
If you paid earlier:
- Check whether the amount you paid matches the amount listed under “How does this amount break down?” in the letter
- If everything is correct and you still believe there is a mistake, contact the Finance Department at lesgeld@fontys.nl
Please include:
- Your student number
- A screenshot or copy of your bank statement
Fontys does not send payment confirmations. If your payment has been processed correctly, your arrears will be cleared and you will not receive further letters.
If you do receive another letter, your payment may not have been processed correctly. In that case, please contact the Finance Department at lesgeld@fontys.nl.
Fontys does not allow payment arrears to remain open. If you have received a reminder, it is important to take action immediately and pay the outstanding amount as soon as possible.
Delaying payment can lead to serious consequences, such as:
- Issues with your enrolment
- Impact on your scholarship
- Possible effects on your residence permit
You are responsible for resolving your arrears on time.