Operations Management

Learning objectives

• Translate operational strategy into different OM key decisions;
• Recognize and explain the global operations strategy of different companies;
• Have a better insight into the interlinkage of different OM processes from an integral perspective;
• Explain product design via the traditional and the LEAN start-up method as well as indicate the differences between both approaches (pro’s and con’s );
• Explain what sustainability/CSR are and also their growing impact on business processes / OM key decision areas;
• Recognize (non) Quality as seen through the eyes of the customer;
• Explain how Total Quality Management can be used to create a culture of quality;
• Indicate possible Quality Management Systems and their added value. Apply different tools for process improvement;
• Apply Lean- and Quality-tools to define an operational problem;
• Indicate design opportunities based on the new industry (4.0);
• Describe the impact of industry 4.0 and IoT development on process design and the realization of the organization’s value.
• Select the correct Quality/Lean tools to analyse and improve a problem;